Helpline Advisor

Advance Training & Recruitment Services; Crawley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is looking for a Helpline Advisor/Customer Services to support a County Council in handling incoming calls. This role, based in Rotherham, involves managing straightforward bookings and varied issues from the public, making every day different. Ideal candidates should have customer service experience, basic IT skills, and the ability to work under pressure. This is a full-time office-based position with a 6-month contract duration, offering an engaging work environment.

Qualifications

• Experience in customer service or a call centre environment.
• Ability to log issues using multiple systems.
• Strong communication skills for handling varied calls.

Responsibilities

• Handle incoming calls related to waste site bookings.
• Manage varied incoming calls for council-related issues.
• Respond to emergency calls effectively.

Skills

Good customer service and communication skills

Basic IT understanding

Call centre experience

Tools

Outlook

Job description

Helpline Advisor/Customer Services required on a contract basis, initially 6 months.

Job Description and Requirements

• Overview: The advisor will be support a County Council. The role involves taking incoming calls on two different lines: one for booking in waste site calls, which is straightforward, and another that is more varied. The varied calls can cover anything reported to the council, such as potholes, uneven surfaces, or fallen trees. The job is described as quite varied, with no two days being the same, and the team receives a lot of emergency calls on “storm days”.
• Skills:
  • Good customer service and communication skills.
  • Basic IT understanding, as they will use multiple systems for logging issues, including Outlook.
  • A call centre or similar background, so they can handle the pressure and understand the busy nature of the role.
• Start date ASAP
• Contract length 6 months
• Location Rotherham
• Hours Monday to Friday 8am to 5pm with 1 hour lunch break – Full tie in the office.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.