Helpdesk Supervisor (6 month FTC)

VINCI Facilities Limited; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Manchester is seeking a Senior Facilities Helpdesk Coordinator for a 6-month fixed-term contract. The role involves supporting the helpdesk function, leading the team, and managing maintenance requests. Ideal candidates will have previous helpdesk experience, good IT skills including knowledge of CAFM systems, and strong organizational abilities. In return, the company offers training, generous holiday, and a commitment to employee well-being and development.

Benefits

26 days holiday (+ bank holidays)

Generous pension contribution

Life assurance

Additional training and development

Qualifications

• Previous experience in a helpdesk environment, ideally supervised or led a team.
• Strong organisational skills with ability to manage multiple priorities.
• Excellent communication and team-working skills.

Responsibilities

• Lead and support the helpdesk team, providing guidance.
• Oversee logging and monitoring of maintenance work orders.
• Monitor helpdesk performance and support improvement initiatives.

Skills

Helpdesk experience

IT systems confidence

Communication skills

Organisational skills

Team-working skills

Tools

CAFM systems (Maximo)

Microsoft Office

Job description

Hours: Full Time - 40 hours - Monday to Friday

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

We are looking for a Senior Facilities Helpdesk Coordinator on a 6-month fixed-term contract to support our helpdesk function in Denton.

Job Description

This is a facilities maintenance–focused helpdesk role, supporting the coordination of reactive and planned maintenance requests and providing leadership to the helpdesk function. This position is ideal for someone with helpdesk experience who is looking to step into a supervisory or lead role.

Responsibilities

• Lead and support the helpdesk team, providing guidance, coaching, and operational support
• Oversee the logging, allocation, and monitoring of reactive and planned maintenance work orders
• Raise and chase updates on work orders to ensure timely completion and SLA compliance
• Work with internal teams and subcontractors to maintain smooth service delivery
• Monitor and report on helpdesk performance and support continuous improvement initiatives
• Support general administrative tasks and maintain accurate records within CAFM systems and online portals
• Ensure compliance with company procedures, policies, and health & safety requirements

Essential Qualifications/Skills

• Previous experience in a helpdesk environment, ideally having supervised or led a team
• Confident using IT systems, including Microsoft Office and online portals
• Experience with CAFM systems such as Maximo is desirable
• Strong organisational and administrative skills, with the ability to manage multiple priorities
• Excellent communication and team-working skills
• Motivated to progress into a management role within helpdesk operations
• All training will be provided

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business – therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.