Helpdesk Manager

Cbrekorea; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global provider of facilities management is seeking a Helpdesk Manager to join their team in Warrington. The role involves managing a team of Helpdesk Advisors, ensuring exceptional customer service, and overseeing performance and training. Candidates should have proven management experience in a related industry, excellent communication skills, and knowledge of health and safety legislation. This is a Monday to Friday site-based position offering an opportunity to contribute to the growth and success of an esteemed account.

Qualifications

• Proven experience in management within FM or related industry.
• Excellent communication and client-facing skills.
• Knowledge of health and safety legislation.

Responsibilities

• Manage and delegate activities to the Helpdesk Advisors team.
• Ensure understanding of Work Order Life Cycle.
• Evaluate and implement continuous improvement processes.
• Coach and mentor Helpdesk Advisors.

Skills

Team management

Customer service

Communication skills

Coaching and mentoring

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting a Helpdesk Manager to join the team located in Warrington!

Reporting to the Workplace Manager, the successful candidate is accountable to provide exceptional customer service and business support to contribute to the continued growth and success of the account.

The Role

• Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within the site.
• Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team.
• Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business.
• Evaluate, review and implement continuous improvement process changes.
• Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members.
• Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures.
• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
• Manage our CAFM system as key user on site including PPM records, reactives and reporting.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

Details

• Monday - Friday
• 8am - 5pm
• Site Based

Experience / Qualifications

• Proven experience in management within FM or a related industry.
• Excellent communication and client-facing skills.
• Knowledge of health and safety legislation.

[e-mail] more information or apply online now!

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.