Helpdesk Engineer (1st/2nd Line) - Growth in MSP

2moons; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing managed service provider in the United Kingdom seeks a proactive 1st 2nd Line Helpdesk Engineer to join their technical team. You'll manage support tickets, assist with user onboarding, troubleshoot issues, and ensure excellent client service. The role involves occasional onsite visits and provides opportunities for genuine career progression into more advanced roles. Ideal candidates should have 6-24 months of experience in IT support and possess strong communication skills.

Benefits

Competitive salary

Career progression opportunities

Training and certifications

Supportive team environment

Qualifications

• 6–24 months experience in IT support, preferably in an MSP environment.
• Ability to effectively troubleshoot Windows 10/11 issues.
• Understanding of DNS, DHCP, and WiFi networking fundamentals.

Responsibilities

• Provide 1st line support via phone, email, and remote tools.
• Manage user changes in Microsoft 365.
• Diagnose and resolve basic hardware and software issues.
• Maintain ticket accuracy and SLAs within our PSA.
• Assist with onsite support and installations.

Skills

IT support experience (6-24 months)

Knowledge of Microsoft 365

Troubleshooting Windows 10/11

Understanding networking fundamentals

Communication skills

Customer service

Job description

A fast-growing managed service provider in the United Kingdom seeks a proactive 1st 2nd Line Helpdesk Engineer to join their technical team. You'll manage support tickets, assist with user onboarding, troubleshoot issues, and ensure excellent client service. The role involves occasional onsite visits and provides opportunities for genuine career progression into more advanced roles. Ideal candidates should have 6-24 months of experience in IT support and possess strong communication skills.