Helpdesk Coordinator

Equans Group; Bellshill; On-site; GBP 25,000; Full time

Job summary

A leading facilities management provider is seeking a Helpdesk Coordinator in Bellshill. This full-time position involves managing a busy helpdesk, providing first-line support, and ensuring service level agreements are met. The ideal candidate will have FM helpdesk experience, excellent attention to detail, and customer service skills. Competitive salary and a comprehensive benefits package including annual leave, life cover, and professional development opportunities are offered.

Benefits

24 days annual leave

Life cover equivalent to 1.5 times annual salary

Gym membership discounts

Holiday purchase scheme

Employee assistance programme

Qualifications

• Experience in a helpdesk role and capable of working in a fast-paced environment.
• Must have a strong focus on customer service and accuracy.

Responsibilities

• Answer calls for a multi-contract helpdesk.
• Log live calls on CAFM systems.
• Assign and dispatch to resources via channels.
• Monitor and chase work orders to meet SLAs.
• Provide first-line support for electric vehicle charging.

Skills

FM helpdesk experience

Experience of working to strict SLAs & KPIs

Good customer service skills

Excellent attention to detail

Experience working in a fast-paced environment

Experience with Microsoft packages

Ability to prioritize

Job description

Job Overview

Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full‑time role working 37.5 hours per week with a salary of £24,102 per annum and a benefits package.

New opportunity with leading Facilities Management provider – Equans. We are recruiting for the established Facilities Helpdesk based in Bellshill and are excited to grow our team.

At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates 24/7, 365 days a year, meeting the ever‑evolving needs of our clients with dedication and resilience.

We understand that such a dynamic environment demands not just commitment, but growth. That’s why we place a strong focus on career development, offering our team members the tools, training and support to continuously evolve.

Working Hours

Mon – Friday 09:00 – 17:00.

What will you deliver?

• Answer calls for a growing multi‑contract fast‑paced Helpdesk.
• Live call logging on internal CAFM systems.
• Assigning and dispatching to various resources via multiple channels.
• Work to service level agreements, preventing financial penalties to the business.
• Issue reports to internal and external clients/customers using in‑house system.
• Pro‑actively monitor and chase work orders to completion within the required SLA.
• First‑line support for our electric vehicle charging (GeniePoint) customer.
• Action requests via various channels.
• Administration tasks as required by the business.

What can we offer you?

• 24 days annual leave (plus public holidays) – pro rata.
• Life cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training and personalised support programmes.
• Attractive employee referral rewards scheme.
• Access to our growing employee networks.
• 24/7 employee assistance programme and access to a mental wellbeing app.

Who are you?

• FM helpdesk experience.
• Experience of working to strict SLAs & KPIs.
• Good customer service skills.
• Excellent attention to detail including a high level of accuracy.
• Experience working in a fast‑paced environment.
• Experience with Microsoft packages.
• Ability to prioritise is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government accelerate the transition to a low‑carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of €19.2 billion in 2024. Equans is a subsidiary of the Bouygues group.

Our ambition

At Equans, we are driven by our ambition to be recognised for operational excellence and to be the best place to work for our employees. This commitment extends to achieving global and sustainable performance through impact, ensuring that everything we do aligns with our core values – accountability, respect, team spirit and service focus.

We take ownership, act with integrity and set high standards. We listen, support and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers’ needs proactively and pragmatically.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress. A member of our Resourcing Team will review your application and be in touch.

Equality and Diversity

We encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. Diversity and inclusion are at the core of what we do. Should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

We’ll also give you access to growing employee networks including AccessAbility, Encompass, RISE, Veterans & Reservists, Women Together, Working Parents and Young Professionals.

For this role, you must have evidence of the right to work in the UK. We are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a disclosure check, as noted in the role requirements.

All related enquiries should come to the Resourcing Team, not directly to Equans managers. Agency involvement is not required.