Help Desk Operative

Nottinghamshirehealthcare; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare trust in the East Midlands is seeking a dynamic Receptionist/Helpdesk operative to join their team based at Highbury Hospital in Nottingham. The successful candidate will lead a busy reception team and act as the first point of contact for visitors and calls. Responsibilities include logging service requests, coordinating hotel services, and providing customer support. The trust emphasizes staff wellbeing and offers diverse employee networks to support its workforce.

Benefits

In-house occupational health services

Employee-led networks

Health and wellbeing support

Qualifications

• Proven ability to act as a first point of contact for clients.
• Experience in maintaining accurate logs and reports.
• Ability to proactively respond to customer enquiries.

Responsibilities

• Lead a busy team in the Helpdesk/Reception.
• Act as the first point of contact for visitors and calls.
• Log jobs and incidents via the Concept system.
• Assist in processing administrative work and bookings.

Skills

Computer literate

Customer service

Communication skills

Tools

Concept system

Job description

Job Overview

We are looking for a computer literate dynamic and motivated person to join our friendly Helpdesk/Reception team based at Highbury Hospital in Nottingham.

Responsibilities

• Leads a busy and driven team in the Estates and Facilities Directorate, as a Receptionist/Helpdesk operative.
• Act as the first point of contact for all visitors and calls received at Highbury, including logging jobs via the Concept system regarding maintenance tasks, portering, domestic, linen and laundry and catering jobs, logging incidents, room bookings, hospitality the monthly reporting system.
• To accurately raise and log off jobs using the Concept system.
• To provide a point of contact for clients for Estates and Hotel Services across the Highbury Site.
• To be responsible for responding proactively to all customer enquiries, including progress chasing of work and locating patients.
• To assist in processing routine administrative and clerical work.
• To undertake customer service activities.
• Booking meeting rooms and encouraging hospitality bookings.
• To assist in the coordination of Hotel Services across site via telephone, e-mail and radio communication.
• To issue and receive keys, ID badges and ensure suitable and appropriate access to the site is maintained.

About the Trust

• #TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire,Leicestershire,Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
• We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire’s biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
• We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
• The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in‑house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
• The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net‑zero commitment.

Contact

For further details / informal visits contact:
Name: Claire Moreland
Job title: Coordinator
Email address: [e-mail]
Telephone number: 01159 560811