Helicopter Field Service Representative - KSA

Leonardo Worldwide Corporation; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading defense and aerospace firm is looking for a Field Service Representative to support avionics equipment for helicopters in Saudi Arabia. The ideal candidate will have engineering experience with aircraft, a full UK driving licence, and strong customer communication skills. This full-time role includes a competitive tax-free salary, extensive benefits, and opportunities for professional development.

Benefits

Competitive tax-free salary

Settling in allowance

Medical insurance

Accommodation with amenities

Competitive Annual Personal Travel Fund

25 days paid leave

Company provided mobile phone

Qualifications

• Experience working in an engineering capacity with aircraft.
• Ability to work in customer environments and manage diverse stakeholders.
• Experience with ESM and ECM equipment at Maintenance Levels 1 and 2.

Responsibilities

• Provide technical expertise for avionics equipment.
• Diagnose and rectify faults on ESM and ECM equipment.
• Build relationships with customers and partners.

Skills

Technical expertise in avionics

Customer-focused mindset

Clear communication skills

UK Category B driving licence

Flexibility to work shifts

Education

HNC in Electrical or Electronic Engineering

Job description

Helicopter Field Service Representative - KSA

Leonardo Bristol, England, United Kingdom

Leonardo is seeking a Field Service Representative (FSR) to join Leonardo Saudi Arabia Ltd (LDOS) as part of a team based in the Kingdom of Saudi Arabia (KSA).

In this role you will provide direct support for the avionics equipment installed on the customer’s helicopters operating in KSA.

Responsibilities:

• Providing technical expertise related to the defensive aids system installed on the helicopters, supporting the customer in troubleshooting and resolving technical issues
• Diagnosing and rectifying faults on the Electronic Surveillance Measures (ESM) and Electronic Countermeasures (ECM) equipment
• Interpreting data from onboard and ground‑based systems and providing associated guidance
• Ensuring all work complies with company policies, site‑specific governance, and applicable legislation
• Building and maintaining effective working relationships with the customer, prime contractor and other partner organisations
• Maintaining all required training, authorisations, and documentation (e.g. vaccinations, passports, visas) to ensure ongoing eligibility to perform the role
• Supporting the customer’s operational requirements as needed

What You’ll Bring:

• Experience working in an engineering capacity with aircraft and/or in an aircraft maintenance environment
• A customer‑focused mindset that balances customer priorities with business needs
• The ability to communicate clearly, professionally, and without ambiguity to a diverse range of customers and stakeholders across different levels of seniority and cultural backgrounds
• A full UK Category B driving licence
• The flexibility to work shifts – primarily day shifts, with occasional alternative shifts by management agreement

It is highly desirable that you have:

• Experience working with Electronic Surveillance Measures (ESM) and/or Electronic Countermeasures (ECM) equipment at Maintenance Levels 1 and 2 (ML1 and ML2)
• Knowledge of RF principles and advanced radar theory
• An HNC (or equivalent qualification) in Electrical or Electronic Engineering
• Experience working on military helicopters
• Experience operating in offsite locations, such as customer facilities or remote support environments

This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) apply, including meeting the eligibility requirements for The Security Check (SC).

Why join us:

• A competitive tax‑free salary
• A settling in allowance of 2 months Home Based Salary (HBS)
• KSA (Tawuniya) and International (Allianz) Medical and emergency dental insurance provided
• Accommodation in a ‘gated’ community with extensive amenities (free gym membership, swimming and leisure pools, on‑site convenience store, hairdresser, restaurant, etc.)
• Access to a task vehicle
• Competitive Annual Personal Travel Fund provided
• Generous, 25 days paid annual leave, plus Saudi Holidays (Eid Al Fitr – 4 days, Founders Day – 1 day, Saudi National Day – 1 day, and Eid Al Adha – 4 days)
• End of service award in accordance with Saudi Labour Law
• Company provided mobile phone and home internet provision

Primary Location: GB - Luton - Cap. Green 300

Additional Locations: GB - Basildon, GB - Birmingham, GB - Bristol - Coldharbour Lane, GB - East Midlands, GB - Edinburgh, GB - Gateshead, GB - Gloucester, GB - Lincoln, GB - London, GB - Newcastle, GB - Southampton

Contract Type: Permanent

Hybrid Working: Onsite

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industries: Defense and Space Manufacturing, Aviation and Aerospace Component Manufacturing, and Computer and Network Security