Healthcare CX & Implementation Lead for Scaled Onboarding

Eolas Medical LTD; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A healthcare technology company is seeking a Customer Success Lead to manage onboarding and implementation of their AI platform in hospitals. This role involves direct engagement with healthcare teams to ensure seamless content integration and usage. Applicants should have experience in customer success within tech environments and be comfortable in hands-on, complex stakeholder management. Join as a founding member of the Customer Success function and influence its development as the company scales.

Benefits

Full Medical Insurance

All Equipment Covered

Qualifications

• Significant experience in customer success, implementation, onboarding, or professional services roles.
• Experience working with technology and AI tools in workflows.
• Proven track record of implementing complex SaaS platforms.

Responsibilities

• Lead onboarding for new hospital customers.
• Manage uploading and organizing internal content.
• Design scalable onboarding processes and identify opportunities for automation.

Skills

Customer success experience

Technology-focused

Strong organizational skills

Stakeholder management

Clear communication

Job description

A healthcare technology company is seeking a Customer Success Lead to manage onboarding and implementation of their AI platform in hospitals. This role involves direct engagement with healthcare teams to ensure seamless content integration and usage. Applicants should have experience in customer success within tech environments and be comfortable in hands-on, complex stakeholder management. Join as a founding member of the Customer Success function and influence its development as the company scales.