Head Receptionist & Clinic Front Desk Lead (Vet)

CVS Group; Goudhurst, Forest Row; On-site; GBP 25,000 - 28,000; Full time

Job summary

A veterinary service provider in Goudhurst is looking for a Head Receptionist to join their team. This full-time position involves leading reception teams to ensure excellent service for clients and their animals. Responsibilities include managing appointments, client registration, and reception team operations. The ideal candidate should have strong communication and organisational skills, with some management experience, preferably in a customer service or veterinary context. A supportive and varied work environment awaits the right individual.

Benefits

5 weeks annual leave plus bank holidays

Discounted gym membership

Staff discounts

Health plan

Qualifications

• Experience managing teams highly beneficial.
• Previous receptionist or customer facing experience essential.
• Veterinary industry experience would be beneficial.

Responsibilities

• Lead reception teams to provide friendly service.
• Manage responsibilities such as appointment booking and client registration.
• Oversee reception team operations including rotas and recruitment.

Skills

Excellent communication skills

Organisational skills

Leadership skills

Calm under pressure

Empathy

Customer service experience

Job description

A veterinary service provider in Goudhurst is looking for a Head Receptionist to join their team. This full-time position involves leading reception teams to ensure excellent service for clients and their animals. Responsibilities include managing appointments, client registration, and reception team operations. The ideal candidate should have strong communication and organisational skills, with some management experience, preferably in a customer service or veterinary context. A supportive and varied work environment awaits the right individual.