Head Receptionist

Orlaroseassociates; City of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A luxury brand in the City of London seeks a Head Receptionist to enhance the hospitality experience at their flagship centre. The role involves overseeing front-of-house operations, managing client interactions, and ensuring high standards of service. Ideal candidates should have 3–5 years in client-facing roles, be proactive, and possess exceptional attention to detail. This position offers the opportunity to represent a prestigious brand committed to excellence.

Qualifications

• 3–5 years’ experience in front-of-house, reception, or client-facing roles, ideally within luxury offices, high-end retail, or five‑star hotels.
• Naturally client-focused, professional, and personable, with exceptional attention to detail and presentation.
• Proactive and self-motivated individual thriving in a dynamic, fast-paced setting.

Responsibilities

• Lead all front-of-house and client-facing operations.
• Manage day-to-day administration, including email management.
• Support client onboarding and nurture strong relationships.
• Maintain office presentation reflecting a luxury environment.
• Contribute to client events and initiatives.

Skills

Client-focused

Attention to detail

Proactive

Professional demeanor

Job description

An opportunity to be part of a luxury brand that places client experience at the heart of everything it does.

Brand new opportunity to join an award-winning luxury brand renowned for delivering premium serviced and managed offices, setting the standard for innovation and excellence in commercial property services.

We are seeking a Head Receptionist to take ownership of the front-of-house experience at one of the company’s flagship centres. This is a pivotal role for an individual eager to shape and elevate the hospitality arm of a prestigious brand.

You will join a fast-paced, collaborative, and high-performing team, bringing your own personal touch to delivering exceptional service and ensuring every client interaction reflects the brand’s commitment to quality and care.

Key responsibilities

• Lead all front-of-house and client-facing operations, ensuring a seamless meet-and-greet experience.
• Manage day-to-day administration, including email management, supply orders, and coordination of taxis, hotels, and restaurant bookings.
• Support client onboarding and nurture strong, long-lasting relationships.
• Assist in maintaining office presentation and design standards that reflect a luxury environment.
• Contribute to the delivery of client events and initiatives that enhance community and brand engagement.

Profile / requirements

• 3–5 years’ experience in front-of-house, reception, or client-facing roles, ideally within luxury offices, high-end retail, or five‑star hotels.
• Naturally, client-focused, professional, and personable, with exceptional attention to detail and presentation.
• A proactive and self‑motivated individual who thrives in a dynamic, fast‑paced setting.
• Passionate about delivering excellence and proud to represent a premium brand.

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