Head of Operations — Housing & Estates Excellence

Notting Hill Genesis; Greater London; On-site; GBP 80,000 - 90,000; Full time

Job summary

A major housing association in London is looking for a Head of Operations to lead customer and property management services across regions. This pivotal role ensures that homes are well cared for and residents feel supported. The ideal candidate will have significant management experience and skills in service improvement and contract management. With competitive benefits and a salary range of £80,125 to £89,028 per annum, this fixed-term position offers a unique opportunity to contribute to a thriving organization.

Benefits

Generous pension scheme

Enhanced maternity and paternity pay

Employee assistance program

Health cash plan

Staff discounts

Cycle to work scheme

Life Assurance x 4 annual salary

Qualifications

• Senior management experience overseeing business performance and large budgets.
• Strong leadership skills with a track record of driving service improvement.
• Experience in contract management and working with managing agents.
• Good understanding of relevant legislation and regulatory requirements.

Responsibilities

• Provide strong leadership and oversee customer and property management services.
• Manage contracts and relationships with internal and external managing agents.
• Monitor budgets, income, and expenditure for your region.
• Ensure accurate service charges and robust financial controls.

Skills

Senior management experience

Strong leadership skills

Contract management experience

Stakeholder management

Excellent communication skills

Education

Housing or relevant qualification

Job description

A major housing association in London is looking for a Head of Operations to lead customer and property management services across regions. This pivotal role ensures that homes are well cared for and residents feel supported. The ideal candidate will have significant management experience and skills in service improvement and contract management. With competitive benefits and a salary range of £80,125 to £89,028 per annum, this fixed-term position offers a unique opportunity to contribute to a thriving organization.