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Head of IT Service Delivery & Transformation
Arden University Ltd
Coventry
On-site
GBP 75,000 - 80,000
Full time
Today
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Job summary
A dynamic educational institution in Coventry seeks a Head of IT Service Management to lead strategic IT service delivery functions amid rapid growth. The successful candidate will oversee service alignment with business objectives and drive the digital transformation agenda. This role calls for extensive experience in IT service leadership, a strong background in service management frameworks like ITIL, and excellent leadership and influencing skills. Competitive salary and comprehensive benefits are offered.
Benefits
30 days holiday plus bank holidays
Generous pension plan
Private Medical Insurance
Access to Perkbox benefits
Study any Arden course for free
'Golden Ticket' for free Arden education
Qualifications
- Extensive experience in leading IT service delivery at a senior level.
- Proven track record of driving IT service transformation.
- Experience of implementing service management frameworks like ITIL.
Responsibilities
- Accountable for strategic leadership and IT service delivery functions.
- Align IT services with business objectives.
- Support the digital transformation agenda.
Skills
IT service delivery leadership
IT service transformation
Service management frameworks knowledge
Cybersecurity awareness
AI and automation knowledge
Leadership skills
Influencing skills
Education
ITIL Qualifications
Advanced management qualifications
Tools
Jira Service Management
Job description
A dynamic educational institution in Coventry seeks a Head of IT Service Management to lead strategic IT service delivery functions amid rapid growth. The successful candidate will oversee service alignment with business objectives and drive the digital transformation agenda. This role calls for extensive experience in IT service leadership, a strong background in service management frameworks like ITIL, and excellent leadership and influencing skills. Competitive salary and comprehensive benefits are offered.
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