Head of Customer Experience & Store Operations

Sainsbury's Supermarkets Ltd; Oxford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading supermarket chain is seeking a Lead Customer Experience Manager for its Kidlington Store. In this role, you will lead a team to enhance customer experiences and ensure operational excellence. You will be responsible for coaching managers, managing performance, and delivering high standards in a fast-paced environment. A successful candidate will have a strong track record in leading teams and improving KPIs. The position offers competitive salary and benefits, including discounts and bonuses.

Benefits

Discount card for shopping

Annual bonus scheme

Free food and drinks for colleagues

Generous holiday entitlement

Pension matching contributions

Share scheme opportunities

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Experience leading large teams in a fast-paced, customer-focused environment.
• Proven success in delivering and improving KPIs.
• Experience managing sensitive employee relations matters.

Responsibilities

• Lead a team of managers to ensure great customer experiences.
• Accountability for store operations in the absence of senior management.
• Conduct performance management and scheduling.

Skills

Leadership

Customer service

Performance management

Data analysis

Job description

A leading supermarket chain is seeking a Lead Customer Experience Manager for its Kidlington Store. In this role, you will lead a team to enhance customer experiences and ensure operational excellence. You will be responsible for coaching managers, managing performance, and delivering high standards in a fast-paced environment. A successful candidate will have a strong track record in leading teams and improving KPIs. The position offers competitive salary and benefits, including discounts and bonuses.