Head of Back Office Operations

InvestEngine Limited; Remote; GBP 100,000 - 125,000; Full time

Job summary

A fintech company is looking for a Head of Back Office Operations to oversee daily operations and ensure compliance with FCA requirements. The role demands strong leadership skills and hands-on experience with operational processes in a tech environment. As a key player, you will manage outcomes across CASS reconciliations, client money, and trading life cycles. This role offers the opportunity to make a significant impact and lead a high-performing team in a supportive and flexible environment.

Benefits

Impact from day one

Room to grow

Transparent and open culture

Supportive team

Remote and flexible work arrangements

Qualifications

• Proven experience in senior operational leadership within fintech or digital investment.
• Hands-on knowledge of CASS and client money controls required.
• Experience designing and embedding operational processes in tech environments.

Responsibilities

• Own and manage daily operations of back-office functions.
• Ensure compliance with FCA standards and produce relevant MI.
• Lead and develop operational teams to maintain high standards.

Skills

Senior operational leadership experience in fintech

Direct hands-on exposure to CASS

Knowledge of payments, trading, settlement, corporate actions

Ability to design and improve operational processes

Experience leading high-performing teams

Strong root-cause thinking

Understanding of FCA expectations

Job description

About InvestEngine

InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We’ve built a strong foundation, have over £2 billion invested, award-winning service, and a passionate team, now we’re ready to scale.

About the Role

The Head of Back Office Operations is accountable for the day-to-day operational engine of InvestEngine. This role ensures that core back-office operations are controlled, scalable, regulator-ready and consistently executed at pace.

This individual acts as the operational counterpart to the Operations Director, owning execution, people leadership, and operational discipline across all back-office functions. They will translate strategy into operating reality.

This is not a policy-writing or oversight-only role. It requires hands-on leadership in a proprietary fintech environment, with a proven ability to design, improve and embed operational processes that stand up to FCA scrutiny.

What You’ll Do

• Own the day-to-day operational engine across InvestEngine’s back-office, ensuring work is controlled, accurate, and consistently delivered

• Be accountable for outcomes across CASS reconciliations, client money and assets, payments, trading lifecycle, settlement, and corporate actions

• Act as the escalation point for operational incidents, breaches, and near-misses, driving root cause analysis and durable fixes

• Lead process design and re-engineering in a proprietary fintech environment, reducing manual work and operational risk

• Partner with Product, Engineering, and Data to improve straight-through processing and embed operational change

• Lead, develop, and retain high-performing operational teams, setting clear expectations and uncompromising standards

• Ensure operational practices align with FCA expectations, producing clear MI and supporting regulatory interactions

What We’re Looking For

• Senior operational leadership experience in a fintech or digital investment platform

• Direct hands-on exposure to CASS and client money / asset controls

• Strong working knowledge of payments, trading, settlement, and corporate actions

• Proven ability to design and improve operational processes in a proprietary tech environment

• Experience leading and developing high-performing operational teams

• Relentlessly high standards, strong root-cause thinking, and personal ownership of issues

• Solid understanding of FCA expectations, with the confidence to operate as a strong first-line leader

How We Work

We’re a lean, fast-moving team that values clarity, ownership, and transparency.
You won’t just be executing tickets — you’ll shape systems, improve processes, and influence product direction. We expect autonomy, but we also support each other. No bureaucracy, no drama — just respectful collaboration and meaningful work.

What We Offer

Impact from day one
You’ll be solving real problems that make a measurable difference to the business and our users.

Room to grow
We’re scaling fast, and there’s plenty of opportunity to take on more responsibility and evolve with the company.

Transparent and open culture
From regular team updates to open Slack channels — we keep communication honest and decisions collaborative.

Supportive team
You’ll join a team of thoughtful, motivated people who care about what they build and how they build it.

Remote and flexible
Work from wherever suits you best. We care about outcomes, not time zones.

Our Hiring Process

1. Introductory call with our Talent team

2. Gamified cognitive assessment to understand how you think and problem-solve

3. Competency interview focused on your experience in operational risk and controls (may include a short task or case study)

4. Senior leadership interview to explore alignment with our culture, values, and strategic direction