Head Duty Manager – Luxury Residential, South Kensington

Encoreestates; Greater London; On-site; GBP 37,000; Full time

Job summary

A leading residential management company in Greater London is seeking an experienced Duty Manager to oversee the front-of-house team at a prestigious development. The ideal candidate will have strong leadership and communication skills, experience in a high-end setting, and a passion for service excellence. Responsibilities include maintaining standards, resident support, and health & safety oversight. This role offers competitive benefits, including annual leave and healthcare support.

Benefits

24 days annual leave

Cycle to Work Scheme

MediCash & SmartHealth

Eye Care Vouchers

Perkbox rewards & discount

Company social events

Pension plan

Qualifications

• Experience in managing a concierge or front-of-house team in a high-end setting.
• Strong leadership skills to motivate and support team members.
• Excellent communication and interpersonal skills.
• Sound understanding of Health & Safety practices (IOSH or NEBOSH desirable).
• Proficient with Microsoft Office and computer systems.
• Proactive, organized, and solution-focused approach.
• Passion for creating a welcoming environment.

Responsibilities

• Support and oversee the front-of-house team for excellent service.
• Conduct daily inspections to maintain high standards.
• Act as the first point of contact for residents.
• Manage parcel deliveries and access permissions.
• Oversee contractors and maintenance to ensure safety.
• Take responsibility for site safety and compliance.
• Mentor and support concierge, cleaning, and maintenance teams.
• Handle day-to-day operations in the absence of the Front Desk Manager.

Skills

Leadership skills

Communication skills

Problem solving

Health & Safety practices

Proficiency with Microsoft Office

Organizational skills

Service excellence

Job description

A leading residential management company in Greater London is seeking an experienced Duty Manager to oversee the front-of-house team at a prestigious development. The ideal candidate will have strong leadership and communication skills, experience in a high-end setting, and a passion for service excellence. Responsibilities include maintaining standards, resident support, and health & safety oversight. This role offers competitive benefits, including annual leave and healthcare support.