Guest Services Manager

4C Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hotel chain in London is seeking a skilled Front Office Manager to oversee daily operations, ensuring a personalized experience for guests. The ideal candidate will have strong leadership qualities, previous hotel experience, and the flexibility to work varied shifts. The position offers numerous staff benefits, including discounted accommodation across multiple locations and wellness programs.

Benefits

Discounted accommodation

Referral bonuses

Wellness support programs

Free meals during shifts

Employee recognition

Qualifications

• Previous experience in hotel Front Office operations is required.
• Strong leadership skills essential.
• Punctuality and a strong work ethic are important.

Responsibilities

• Manage all Front Office tasks during your shift.
• Respond promptly to guest feedback.
• Prepare daily guest reports.

Skills

Leadership

Customer service

Flexibility

Tools

OPERA PMS

Job description

Are you friendly, caring, and approachable? Whether you have experience as a Guest Relations Manager, Hotel Duty Manager, or you are an experienced Reception Supervisor seeking more responsibility, consider joining us.

Situated opposite the famous Camden market, our hotel offers a welcoming atmosphere with its open plan lobby featuring a bar, setting the tone for a comfortable and enjoyable stay. The Northern Line Tube Station is just a five‑minute walk away, granting our guests easy access to explore the entertainment and attractions of the West End. Additionally, Euston, King's Cross, and St Pancras International Train Stations are all within a short bus ride from our central location.

Here’s what you’ll be doing:

• Managing all Front Office tasks during your shift, providing personalized service to guests
• Responding promptly to guest feedback
• Building brand awareness and fostering guest loyalty
• Preparing daily guest reports and conducting team meetings
• Ensuring proper handling of cash and billing of guest expenses
• Assisting as Duty Manager and supporting team training and development
• Creating a positive and collaborative team environment

Your work schedule will vary from week to week depending on business needs, including mornings, afternoons, evenings, weekends, and public holidays.

What we offer:

• Discounted accommodation at thousands of hotels across 4 continents
• Special discounts for friends and family
• Referral bonuses up to £500
• Wellness and mental health support programs
• Fun staff parties
• Cycle to work program
• Free meals during shifts
• Employee recognition and rewards

What we expect from you:

• Previous experience in hotel Front Office operations is required
• Strong leadership skills—leading by example and working as part of the team
• Experience with OPERA PMS is a plus
• Training in Health & Safety and Crisis Management is beneficial
• Flexibility to work different shifts as needed
• Punctuality and a strong work ethic