Guest Services Assistant (Nights)

Kew Green Group; Eight Ash Green; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading UK hotel management company is seeking a Nights Guest Service Assistant to ensure a welcoming experience for guests during overnight shifts at Holiday Inn Colchester. This role requires delivering high service standards, building strong relationships with guests, and handling various responsibilities, including drink service and check-outs. Ideal candidates will have a background in customer service and be attentive to guest needs, with an attractive benefits package that includes discounts and career development opportunities.

Benefits

Discounted hotel stays

Leisure club access

Career development opportunities

Employee Assistance programme

Qualifications

• Previous experience in a fast-paced, customer-facing role.
• Genuine passion for delivering outstanding customer service.
• Confidence in working independently during night shifts.

Responsibilities

• Building strong relationships with guests.
• Checking out early arrivals and ensuring accurate billing.
• Supporting the night audit process.

Skills

Customer service

Communication

Problem solving

Technology use

Tools

MS Office

Job description

Both 16 and 24 hour contracts are available for this role.

We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods at Holiday Inn Colchester, Eight Ash Green.

Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.

About the role

As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.

Key responsibilities include:

• Building strong relationships with guests, adapting your approach to meet individual needs
• Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
• Providing drinks service on our residents bar
• Preparing and delivering food from our 24 hour menu for guests arriving through the night
• Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
• Completing any cleaning and set up required to ensure the hotel is ready for the next day
• Supporting the night audit process
• Ensuring fire and safety requirements are met

Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.

Other businesses may call this role Night Porter

Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more before applying, please contact our resourcing team at [e-mail].

About you

Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.

You will also:

• Be comfortable using a range of technology, including MS Office.
• Communicate clearly and professionally with guests and colleagues.
• Remain calm, organised and solution-focused, particularly during quieter overnight periods.

Benefits

Our rewards package includes:

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
• Personal and career development
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Next Steps

A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Director Of Procurement & Cost to discuss the role in greater detail.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.