Guest Services Assistant

Splendid Hospitality Group; Oulton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel group is seeking a Guest Services Assistant to join their team in Oulton. You will be responsible for ensuring memorable stays by delivering excellent customer service and managing check-in/check-out processes. Ideal candidates will have effective problem-solving skills and a commitment to guest satisfaction. Opportunities for personal development and attractive benefits include free parking, discounted hotel stays, and a workplace pension scheme. Join a supportive environment where teamwork and inclusivity are prioritized.

Benefits

Free Parking

Learning and Development Opportunities

Discounted hotel stays and food & beverage discounts

Uniform provided

24/7 Employee Assistance Programme

Life Assurance

Workplace pension scheme

Qualifications

• Guest-focused with excellent customer service skills.
• Ability to effectively manage check-in and check-out processes.
• Strong problem-solving skills to address guest complaints.

Responsibilities

• Carry out check-in and check-out processes seamlessly.
• Attend to guests' needs and requests for a pleasant stay.
• Administer reservations and ensure accurate cash handling.

Job description

Reception - Holiday Inn Express Leeds East

Contract: Full Time
Salary: 12.21

Our hotel is a charming and peaceful retreat nestled just outside the picturesque village of Oulton, conveniently located 4 miles from the vibrant Leeds City Centre. Our dedicated team is committed to fostering an inclusive environment characterised by enjoyment, trust, hard work, and unity, allowing us to deliver exceptional guest service to everyone who walks through our doors.

For our guests' convenience, the nearest bus stop, Rothwell Leisure Centre, is conveniently situated directly opposite the hotel, a mere 2 minutes' walk away. Guests can catch buses 189 to Wakefield, 410 to Pontefract, and 168 to Castleford, all making stops in Leeds.

Job Description

TheGuest Services Assistant is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly and effective approach.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Parking
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• Automatic Enrolment into a workplace pension scheme

About Us

The life of everyGuest Services Assistant we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

Role in our Family

Within Reception, the key to your role:

• To carry out the full check in and check out processes in a seamless manner.
• To undertake Reception duties including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• Answering the telephone in a warm and friendly manner.
• Ensure all guest complaints or issues are quickly resolved to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently.
• To administer cash and floats in an accurate manner.

What Happens Next

Does this Role suit your skillset? Apply now, this takes a second, you’ll need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.