Guest Service Specialist — Free Stay, Global Discounts & Growth

InterContinental Hotels Group PLC; City of Edinburgh; On-site; GBP 27,000; Full time

Job summary

A leading hospitality group in Edinburgh is seeking a full-time Receptionist to provide exceptional guest service in a vibrant hotel environment. The successful candidate will manage guest check-ins and check-outs, address queries, and enhance guest loyalty. Previous experience in a similar role is advantageous, particularly with hotel systems. The position offers a competitive wage of £12.60 per hour, along with training and benefits such as complimentary hotel stays and discounts.

Benefits

Complimentary hotel stay after probation

Generous discounts at F&B outlets

Wagestream financial app

Enhanced Family Leave

Employee Assistance Programs

Taxi subsidy for specific shifts

Company sick pay and life insurance

Qualifications

• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial.
• Drive to produce results within a team.
• A warm and authentic personality, committed to service.

Responsibilities

• Check in and out guests efficiently.
• Handle guest queries and complaints professionally.
• Provide special experiences and encourage loyalty program sign-ups.

Skills

Confident working on Hotel systems

Experience as a Receptionist

Drive to produce results

Warm personality with a can-do attitude

Tools

Opera

Job description

A leading hospitality group in Edinburgh is seeking a full-time Receptionist to provide exceptional guest service in a vibrant hotel environment. The successful candidate will manage guest check-ins and check-outs, address queries, and enhance guest loyalty. Previous experience in a similar role is advantageous, particularly with hotel systems. The position offers a competitive wage of £12.60 per hour, along with training and benefits such as complimentary hotel stays and discounts.