Guest Service Champion - Hospitality & Guest Experience

Peoplebank; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality outlet in Bristol is seeking a Guest Service Assistant to provide exceptional service to guests, ensuring they have a memorable stay. The ideal candidate will have strong hospitality skills, a positive attitude, and the ability to multitask in a fast-paced environment. Responsibilities include greeting guests, checking them in and out, addressing inquiries, and collaborating with hotel staff. Benefits include employee discounts and the opportunity for career development. Join our dynamic team and make a positive impact on the guest experience.

Benefits

£60 BB per night for Friends and Family rate

50% off Food & Beverage

Meals on duty provided

Access to Hospitality Rewards

Employee Assistance Programme

Qualifications

• Strong demonstrated experience in customer service is preferred.
• Ability to adapt and provide service as required.
• Positive attitude and a desire to contribute to guest experiences.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Provide excellent customer service and address inquiries.
• Check guests in and out of the hotel accurately.
• Assist guests with luggage and other requests.
• Handle guest complaints promptly.
• Maintain knowledge of hotel services and local attractions.

Skills

Strong hospitality skills

Bilingual or multilingual proficiency

Excellent communication skills

Ability to handle multiple tasks

Familiarity with hotel operations

Job description

A hospitality outlet in Bristol is seeking a Guest Service Assistant to provide exceptional service to guests, ensuring they have a memorable stay. The ideal candidate will have strong hospitality skills, a positive attitude, and the ability to multitask in a fast-paced environment. Responsibilities include greeting guests, checking them in and out, addressing inquiries, and collaborating with hotel staff. Benefits include employee discounts and the opportunity for career development. Join our dynamic team and make a positive impact on the guest experience.