Guest Service Agent

Benchmark; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Manchester is seeking a full-time Guest Service Agent to provide outstanding service. You will assist guests with check-ins and check-outs while ensuring their needs are met. The ideal candidate should have previous hotel guest service experience and a passion for hospitality. This role offers a competitive hourly wage of $17.50, comprehensive benefits including health plans, and a supportive team culture that prioritizes employee welfare.

Benefits

Comprehensive health insurance

401k with company match

Quarterly bonuses

Free meals during shifts

Travel benefits at Hilton hotels

Qualifications

• Previous hotel guest service experience required.
• Must be available for 1st & 2nd shifts including weekends.

Responsibilities

• Provide outstanding service to guests.
• Assist guests with check-ins and check-outs.
• Professionally answer all guest questions.

Skills

Guest service experience

Passion for hospitality

Ability to answer guest questions

Job description

Guest Service Agent page is loaded## Guest Service Agentlocations: DoubleTree Manchester Downtowntime type: Full timeposted on: Posted Yesterdayjob requisition id: R0056261**Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.****Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.****Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.****Check out** **for more information on our great company!**About our property:At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!What you will have an opportunity to do:**FRONT DESK GUEST SERVICE AGENT – FULL TIME****Job Responsibilities*** Provide outstanding service to our guests* Passion for guest hospitality* Work with guests for check-ins and outs* Professionally answer all guest questions* Previous hotel guest service experience required**Why join our team*** The pay is $17.50 per hour + Earn more money with our incentives for perfect attendance, and coming in on a day off to cover a shift, and a quarterly bonus potential* Exceptional benefits + A wide array of medical plans to choose from for the perfect fit for you and your family + Two dental plans to choose from + Enjoy a variety of benefits even for our part time team members including 401k with a company match, outstanding travel benefits at hundreds of Hilton hotels worldwide, free parking, quarterly bonuses, free meals during your shift, and monthly employee celebration CARE Rallies* **We pay weekly****! Get paid every Friday.*** Supportive Culture: Our team believes in the experience of both our guests and team members. We prioritize personal development, foster a culture of success, and understand that happy employees lead to happy guests.* Previous Hotel Front Desk experience required* Must be available 1st & 2nd shift every day including Saturday & Sunday**Compensation:**$17.50-$17.50Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.## ### ### ### *Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.***PYRAMID GLOBAL HOSPITALITY** is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs.**PYRAMID’S** distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.**PYRAMID’S** progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.