Guest Relations Team Member

Dubizzle Limited; Stockport; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading automotive company in Stockport is seeking a dedicated Guest Relations Team Member. In this role, you will ensure a warm welcome and exceptional service for guests. Your responsibilities will include addressing customer enquiries and supporting the Guest Relations Team Leader. A passion for customer service and previous experience in a similar role are preferred. Benefits include a referral scheme, extensive training programs, and a company pension.

Benefits

Colleague Referral Scheme (£500 - £1000)

Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising to 38 with service

Wellbeing Support

Company Pension

Full uniform provided

On site gym

Qualifications

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• A positive attitude with a strong desire to help others.
• Ability to multitask and handle a fast-paced environment.

Responsibilities

• Greet and assist guests in a friendly and professional manner.
• Handle customer enquiries and provide accurate information regarding services and products.
• Ensure that the reception and guest areas are clean and welcoming at all times.
• Gather guest feedback to help improve services.

Skills

Customer service experience

Communication skills

Interpersonal skills

Ability to multitask

Positive attitude

Job description

LSH Auto is seeking a dedicated and enthusiastic Guest Relations Team Member to join our team at our dealership in Stockport. In this role, you will serve as the first point of contact for our guests, ensuring they receive exceptional service and a warm welcome during their visit.

Your primary responsibilities will include engaging with customers, addressing their enquiries, and providing information about our products and services. You will play a vital role in creating a positive and memorable experience for each guest.

Hours - 40

Salary - Up to £25,467

Key Responsibilities

• Greet and assist guests in a friendly and professional manner.
• Handle customer enquiries and provide accurate information regarding services and products.
• Ensure that the reception and guest areas are clean and welcoming at all times.
• Support and assist the Guest Relations Team Leader as needed.
• Gather guest feedback to help improve services.

Qualifications

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• A positive attitude with a strong desire to help others.
• Ability to multitask and handle a fast-paced environment.
• A genuine interest in the automotive industry is a plus.
• If you are passionate about providing outstanding customer service, we encourage you to apply and become part of the LSH Auto family!

Benefits

• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care VouchersLife Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform provided
• On site gym.