Guest Experience Supervisor

Dalata Hotel Group; City of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality group in the City of London is seeking a Guest Experience Supervisor to provide friendly and efficient service in the food and beverage area. The role requires excellent communication skills and a dedication to guest satisfaction, along with the ability to work various shifts. This position offers numerous benefits, including development opportunities and employee discounts across all properties.

Benefits

Free employee meals on duty

50% Off F&B in all properties

Employee rates on rooms for Dalata-owned hotels

Employee Assistance Programme

Development Opportunities through Dalata Academy

Qualifications

• Fluent English and excellent communication skills.
• Previous hotel experience in a 3/4 star property is desired but not essential.
• Flexible and available to work a variety of shifts, including midweek and weekends.

Responsibilities

• Operate Food & Beverage service according to standard operating procedures.
• Ensure timely setup and ongoing maintenance of Food & Beverage areas.
• Provide efficient and friendly service to guests at all times.

Skills

Customer service

Communication

Teamwork

Hardworking

Tools

Micros

Job description

Guest Experience Supervisor

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Reporting to the Food and beverage Manager, the Food & Beverage Supervisor will provide at all times a friendly and efficient service to the hotel guests.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off the Friends & Family rate
• Extra AL day for every year worked (5 extra days to a maximum of 5 days)
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

What You Will Do:

• Operate Food & Beverage service according to standard operating procedures (SOPs).
• Ensure timely setup and ongoing maintenance of Food & Beverage areas.
• Maintain cleanliness and tidiness in all Food & Beverage areas.
• Control heating, lighting, and music/TVs to create a comfortable atmosphere.
• Provide efficient and friendly service to guests at all times.
• Maximize sales through effective upselling.
• Complete daily SOP checklists to uphold staff training standards.
• Execute daily and weekly cleaning checklists to ensure high hygiene standards.

What You Will Need:

• Previous hotel experience in a 3/4 star hotel property is desired but not essential.
• Previous experience in a high-volume/fast-paced environment.
• Fluent English and excellent communication skills.
• Micros Experience would be preferable
• Flexible and available to work a variety of shifts, including midweek and weekends.
• A good team player
• Are hardworking and dedicated to their role

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight when you are completing your application process.