Guest Experience Specialist – Front Desk, Flexible Shifts

The Clancy Group; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A hospitality company in Greater London seeks an enthusiastic individual for a Reception role. This position requires a passion for guest service and the ability to provide a welcoming experience. Responsibilities include ensuring guest satisfaction, resolving queries, and creating personalized service. Candidates should be calm under pressure and willing to work flexible hours. This role offers a competitive hourly wage with additional commissions, along with various employee benefits aimed at enhancing physical, mental, and financial well-being.

Benefits

Wholesome meals on duty

Discounts on retailers and dining

Interest-free season ticket loans

Employee assistance line

Gym discounts

Qualifications

• Genuine passion for guest service creating warm experiences.
• Ability to remain calm in a busy, guest-facing environment.
• Strong attention to detail and proactive mindset.

Responsibilities

• Work mainly on the Reception desk ensuring guest satisfaction.
• Anticipate guest needs and resolve queries effectively.
• Contribute to delivering personalized service beyond check-in and check-out.

Skills

Guest service passion

Calmness under pressure

Friendly personality

Attention to detail

Flexibility

Job description

A hospitality company in Greater London seeks an enthusiastic individual for a Reception role. This position requires a passion for guest service and the ability to provide a welcoming experience. Responsibilities include ensuring guest satisfaction, resolving queries, and creating personalized service. Candidates should be calm under pressure and willing to work flexible hours. This role offers a competitive hourly wage with additional commissions, along with various employee benefits aimed at enhancing physical, mental, and financial well-being.