Guest Experience Manager — Front Desk & Operations

Hireology; Newbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel and conference center in Newbury is seeking a dedicated Front Office Manager. The role entails overseeing daily front desk operations, managing and training a team of front desk agents, and ensuring exceptional guest experiences. Ideal candidates will have prior supervisory experience, strong organizational skills, and proficiency in Microsoft Office applications. Competitive salary and benefits are offered for this full-time position.

Benefits

Medical, dental, and vision insurance

401k

Paid time off

Hotel discounts

Qualifications

• Proven experience as a Front Desk Agent with supervisory duties.
• Ability to stand for extended periods under pressure.
• Must possess exceptional telephone etiquette.

Responsibilities

• Oversee daily front desk operations and manage front desk staff.
• Ensure all guests receive exceptional service.
• Handle staffing, training, and scheduling for the front desk.

Skills

Customer service skills

Organizational skills

Communication skills

Microsoft Office proficiency

Detail orientation

Negotiation skills

Education

High School Diploma or equivalent

Tools

Front desk management system

Job description

A leading hotel and conference center in Newbury is seeking a dedicated Front Office Manager. The role entails overseeing daily front desk operations, managing and training a team of front desk agents, and ensuring exceptional guest experiences. Ideal candidates will have prior supervisory experience, strong organizational skills, and proficiency in Microsoft Office applications. Competitive salary and benefits are offered for this full-time position.