Guest Experience Manager — Elevate Guest Service

Splendid Hospitality Group; East Heslerton; On-site; GBP 29,000; Full time

Job summary

A leading hospitality employer in East Heslerton is looking for a dedicated Guest Services Manager to oversee daily hotel operations and ensure exceptional guest experiences. The ideal candidate will manage staff, implement operational procedures, and handle budget management while fostering a positive work environment. Competitive salary of £28,500 and a variety of employee benefits, including discounted hotel stays and wellness programs, are offered. Join a supportive team at this welcoming hotel.

Benefits

Discounted hotel stays

Wage stream

Employee Assistance Programme

28 holiday days

Qualifications

• Proven experience in hotel management or a similar role.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Oversee daily hotel operations and ensure guest satisfaction.
• Manage staff performance and foster a positive work environment.
• Ensure compliance with health and safety regulations.

Skills

Guest service excellence

Strong leadership

Budget management

Staff training and supervision

Job description

A leading hospitality employer in East Heslerton is looking for a dedicated Guest Services Manager to oversee daily hotel operations and ensure exceptional guest experiences. The ideal candidate will manage staff, implement operational procedures, and handle budget management while fostering a positive work environment. Competitive salary of £28,500 and a variety of employee benefits, including discounted hotel stays and wellness programs, are offered. Join a supportive team at this welcoming hotel.