Guest Experience Lead — Welcome & Digital Ordering

Kentucky Fried Chicken (KFC); Wellington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fast-food restaurant chain in the United Kingdom seeks a Guest Experience Lead who will greet guests, assist with orders using digital technology, and handle inquiries and complaints. Ideal candidates should have excellent communication skills and the ability to think on their feet. This role offers pay up to £12.21, along with free food on shift and a 25% staff discount. Join a supportive community where every individual is valued and encouraged to be themselves.

Benefits

Up to £12.21 pay rate

Free food and drink on shift

25% staff discount

Qualifications

• Friendly, clear communication with guests.
• Ability to remain calm and fix problems quickly.
• Knowledge of digital ordering processes.

Responsibilities

• Greet guests warmly upon arrival.
• Answer menu questions and promote specials.
• Assist guests with kiosks or app orders.
• Monitor and manage customer flow to reduce wait times.
• Handle complaints efficiently and escalate when necessary.

Skills

Great communication

Problem-solving

Tech savvy

Job description

A fast-food restaurant chain in the United Kingdom seeks a Guest Experience Lead who will greet guests, assist with orders using digital technology, and handle inquiries and complaints. Ideal candidates should have excellent communication skills and the ability to think on their feet. This role offers pay up to £12.21, along with free food on shift and a 25% staff discount. Join a supportive community where every individual is valued and encouraged to be themselves.