Guest Experience Lead — Front of House

Westmorland Limited; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality company is seeking a dedicated individual to lead the restaurant team in Gloucester. The role involves ensuring exceptional dining experiences through effective team management, organisation, and training. Candidates should have excellent customer service skills and experience in a hospitality environment is preferred. This position offers the opportunity to work hands-on with an enthusiastic team and to promote outstanding local food while maintaining high service standards.

Qualifications

• Proven ability to lead and manage a restaurant team effectively.
• Excellent communication and interpersonal skills.
• Previous experience in hospitality, preferably in a hotel environment.

Responsibilities

• Lead the restaurant team to deliver exceptional dining experiences.
• Organise and delegate tasks to ensure smooth service.
• Train team members to meet service standards.
• Maintain hygiene and cleanliness in all service areas.

Skills

Team leadership

Organisational skills

Customer service

Barista skills

Job description

A hospitality company is seeking a dedicated individual to lead the restaurant team in Gloucester. The role involves ensuring exceptional dining experiences through effective team management, organisation, and training. Candidates should have excellent customer service skills and experience in a hospitality environment is preferred. This position offers the opportunity to work hands-on with an enthusiastic team and to promote outstanding local food while maintaining high service standards.