Guest Experience Lead

Coppa Club; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A vibrant dining establishment in Guildford is seeking a motivated Supervisor to enhance guest experiences. The ideal candidate will have a strong focus on delivering exceptional customer service, effectively manage teams, and assist with daily operations. Key responsibilities include ensuring guest satisfaction through attentive service and supporting team training initiatives. Join us to play a pivotal role in delivering remarkable dining experiences!

Benefits

Referral scheme of up to £2000

50% discount on food and soft drinks

Long service rewards including increased holiday

Discounted room rates at our hotels

Health & Wellbeing Support

Training and Development opportunities

Qualifications

• Passion for delivering exceptional customer service and ensuring guest satisfaction.
• Excellent teamwork and collaboration skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Ensure exceptional guest experiences through attentive service.
• Supervise and support team members.
• Assist in day-to-day operations.

Skills

Customer Focus

Team Player

Adaptability

Leadership

Problem-Solving

Job description

A vibrant dining establishment in Guildford is seeking a motivated Supervisor to enhance guest experiences. The ideal candidate will have a strong focus on delivering exceptional customer service, effectively manage teams, and assist with daily operations. Key responsibilities include ensuring guest satisfaction through attentive service and supporting team training initiatives. Join us to play a pivotal role in delivering remarkable dining experiences!