Guest Experience Coordinator | Luxury Manor & Spa

Hosted Home; Witney; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading luxury hospitality group is looking for a Guest Services Coordinator to provide an exceptional guest experience at their rural retreat. This role involves acting as a point of contact for Guest Services and coordinating with various departments. The ideal candidate has strong communication skills, a commitment to high standards of service, and is proactive in problem-solving. Competitive salary package includes base pay plus gratuities, with a range of perks to support employee well-being and engagement.

Benefits

Exclusive staff rates

Biannual socials

Birthday Wheel surprises

Food and drinks stocked for colleagues

Daily Smart Fridges with meals

Pension and life assurance schemes

28 days holiday plus bank holidays

Recommend-a-friend bonus scheme

Uniform provided and cleaned

Onsite seamstresses for fitting

Qualifications

• Ability to build strong working relationships.
• Comfortable managing multiple tasks with attention to detail.
• Pride in delivering a high standard of service.

Responsibilities

• Act as a point of contact for Guest Services.
• Coordinate closely with Reservations, Reception, and Guest Relations.
• Assist in completing financial and administrative responsibilities.

Skills

Excellent communication and interpersonal skills

Strong organisational and administrative abilities

Commitment to exceptional guest experience

Proactive and solution-focused

Confident computer and systems user

Experience in a luxury hospitality setting

Tools

Microsoft Office suite

Outlook

Excel

Job description

A leading luxury hospitality group is looking for a Guest Services Coordinator to provide an exceptional guest experience at their rural retreat. This role involves acting as a point of contact for Guest Services and coordinating with various departments. The ideal candidate has strong communication skills, a commitment to high standards of service, and is proactive in problem-solving. Competitive salary package includes base pay plus gratuities, with a range of perks to support employee well-being and engagement.