Guest Experience Associate — Front Desk & Hospitality

Hilton Worldwide, Inc.; City of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global hospitality company is seeking a Front Office Associate to provide exceptional guest services including check-in/out and handle guest queries efficiently. Ideal candidates have experience in customer service, excellent communication skills, and a positive attitude. The role requires attention to detail and the ability to multitask in a team-oriented environment. This includes maximizing room occupancy and promoting hotel services, ensuring a high standard of guest experience.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and commitment to high-level service.
• Excellent grooming standards.

Responsibilities

• Provide reception services for guests.
• Ensure efficient check-in/check-out processes.
• Maximize room occupancy and promote hotel services.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

IT proficiency

Job description

A global hospitality company is seeking a Front Office Associate to provide exceptional guest services including check-in/out and handle guest queries efficiently. Ideal candidates have experience in customer service, excellent communication skills, and a positive attitude. The role requires attention to detail and the ability to multitask in a team-oriented environment. This includes maximizing room occupancy and promoting hotel services, ensuring a high standard of guest experience.