Guest Experience Assistant: Hospitality Front Desk & Service

Kew Green Group; Clifton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel management company in the United Kingdom is seeking a passionate Guest Service Assistant. You will provide exceptional service in various guest-facing areas including reception and dining. Key responsibilities include supporting check-in/out processes, serving food and drinks, and maintaining cleanliness. This role offers comprehensive training and opportunities for career development. Ideal candidates will be team-oriented, proactive, and possess strong communication skills. An inclusive workplace is fostered, ensuring everyone can thrive.

Benefits

Career development through fully funded apprenticeships

Discounts on hotel stays and retailers

Free use of gyms and pools

24/7 access to wellbeing support

Qualifications

• No prior experience required but a passion for customer service is essential.
• Ability to work as part of a team and communicate effectively.
• Proactive in completing tasks without prompting.

Responsibilities

• Deliver excellent service across various areas including reception and restaurant.
• Support with guest check-in/out and food service.
• Build genuine relationships with guests adapting to their individual needs.
• Maintain cleanliness in guest areas and ensure hotel standards are met.

Skills

Passion for people and hospitality

Strong communication skills

Proactive approach

Comfortable using technology

Tools

MS Office

Job description

A leading hotel management company in the United Kingdom is seeking a passionate Guest Service Assistant. You will provide exceptional service in various guest-facing areas including reception and dining. Key responsibilities include supporting check-in/out processes, serving food and drinks, and maintaining cleanliness. This role offers comprehensive training and opportunities for career development. Ideal candidates will be team-oriented, proactive, and possess strong communication skills. An inclusive workplace is fostered, ensuring everyone can thrive.