Guest Experience Agent – Hotel

Crystalbrook Collection; Newcastle upon Tyne; On-site; GBP 24,000 - 28,000; Full time

Job summary

A luxury hotel brand in Newcastle upon Tyne seeks a dedicated Guest Services team member to enhance the guest experience. Responsibilities include providing exceptional service by checking guests in and out, processing transactions, and collaborating with various departments. The ideal candidate will have a background in guest services, a problem-solving mindset, and a passion for guest satisfaction. The position offers flexibility across various shifts and exceptional benefits, including discounts on food and drinks and a supportive work environment.

Benefits

50% F&B discount across all venues

$99 Room rates for employees

Extra leave and earth advocacy days

Sustainability practices engagement

Internal mobility program

Online learning and career development

Personalized employee support

Service recognition and team events

Qualifications

• Previous guest service experience, preferably in a hotel.
• Ability to resolve concerns logically.
• Empathy in anticipating guest needs.

Responsibilities

• Anticipate guest queries and provide assistance.
• Efficiently check guests in and out.
• Process guest transactions accurately.
• Collaborate with departments to prepare rooms.
• Flexible availability across shifts from 7am to 11pm.

Skills

Guest service experience

Problem-solving

Empathy

Computer proficiency

Local knowledge

Can-do attitude

Tools

Opera PMS

Job description

A luxury hotel brand in Newcastle upon Tyne seeks a dedicated Guest Services team member to enhance the guest experience. Responsibilities include providing exceptional service by checking guests in and out, processing transactions, and collaborating with various departments. The ideal candidate will have a background in guest services, a problem-solving mindset, and a passion for guest satisfaction. The position offers flexibility across various shifts and exceptional benefits, including discounts on food and drinks and a supportive work environment.