Guest-Driven F&B Cashier: Upsell & Delight Guests

Fairmont; Hamilton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel chain is seeking an experienced guest service professional to join their team in Hamilton, Scotland. The role involves providing engaging service to guests, taking food and beverage orders, and ensuring compliance with hotel standards. Candidates should have at least 2 years of customer service experience, preferably in a luxury hotel setting. Strong communication skills and the ability to handle a busy environment are essential for success in this position.

Qualifications

• Minimum of 2 years customer or guest service experience is required.
• Strong verbal communication skills and ability to project a warm demeanor are essential.
• Ability to focus on guest needs in a fast-paced environment is required.

Responsibilities

• Offer professional and proactive guest service while supporting colleagues.
• Answer phone calls and take guest food & beverage orders professionally.
• Resolve guest concerns promptly and efficiently.

Skills

Customer service experience

Verbal communication skills

Interpersonal skills

Organizational skills

Ability to remain calm under pressure

Job description

A luxury hotel chain is seeking an experienced guest service professional to join their team in Hamilton, Scotland. The role involves providing engaging service to guests, taking food and beverage orders, and ensuring compliance with hotel standards. Candidates should have at least 2 years of customer service experience, preferably in a luxury hotel setting. Strong communication skills and the ability to handle a busy environment are essential for success in this position.