Group Learning & Development Coordinator

Tonycharters; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A private equity-backed insurance brokerage based in Leeds is seeking a Group Learning & Development Coordinator to enhance employee training and support within their People Operations Team. This role emphasizes coordination and communication skills to manage training programs and inquiries. Applicants should have experience in L&D or HR environments, with a proactive approach to managing multiple priorities. The position offers a generous salary, a hybrid working environment post-probation, and a suite of employee benefits.

Benefits

Generous salary

Hybrid working environment

Company Pension scheme

27 days holiday, plus extra options

Life Assurance

Bupa Health Cashplan

Qualifications

• Experience in an L&D, People Operations, or HR environment.
• Ability to handle confidential information discreetly.
• Highly organized and proactive.

Responsibilities

• Coordinate CII training program and manage inquiries.
• Organize technical training sessions for employees.
• Act as the first contact for L&D inquiries.

Skills

Coordination skills

Attention to detail

Professional communication

Microsoft Office proficiency

Job description

Location: Leeds - Guiseley Head Office

Department: JMG Group

Job Type: Full time

Contract Type: Permanent

JMG Group is a private equity-backed insurance brokerage, headquartered Leeds, with a strong and growing office presence across the UK. As a Top 30 broker with over 900 employees, we are experiencing rapid growth and continued success in the market.

We place in excess of £350 million in Gross Written Premium annually, and our teams are highly respected throughout the insurance industry. At the heart of our business is a commitment to customer excellence and always doing the right thing, which are values that shape everything we do. Our success is driven by our talented people, modern systems, and robust processes, all of which enable us to deliver exceptional service and build long‑term relationships with our clients and partners.

Opportunity

We're looking for an administrative focussed and proactive Group Learning & Development Coordinator to join our dynamic People Operations Team. In this key administrative role, you'll support employees across the entire JMG Group, ensuring the seamless coordination and facilitating the delivery of all learning and development activity.

This is a fast‑paced, detail‑driven, coordination position where you'll take ownership of key L&D coordination and act as the primary contact for our professional training and qualification partners, including the Chartered Insurance Institute (CII) and major insurer partners.

Liaising closely with Regional Managing Directors, Line Managers, and learners themselves, you'll help administer an exceptional, consistent, and professional learning experience across the business.

Key Areas Of Responsibility

CII Training & Professional Development

• Oversee the coordination of the CII training programme across the Group.
• Act as the main contact for all CII‑related enquiries and manage the Group CII Memberships inbox.
• Coordinate exam bookings, study materials, and funding requests.
• Track and report employee progress on CII qualifications.
• Organise revision sessions, workshops, and study groups.
• Maintain accurate qualification records and update senior management.

Technical Training Coordination

• Organise internal and external technical training sessions for employees.
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• Gather and evaluate training effectiveness through sending feedback forms and reviewing performance.
• Manage the Groups online booking system including session uploads, reminders, and attendee administration.
• Ensure no‑shows are recharged to business units where appropriate.

Insurer Training Partnerships

• Act as the key liaison for insurer‑led training initiatives.
• Build strong relationships with insurer training teams.
• Promote relevant free training sessions, webinars, and workshops via the Group intranet.
• Work closely with managers to maximise employee participation.

Employee Support & Enquiries

• Serve as the first point of contact for all L&D enquiries.
• Provide guidance on training options, career pathways, and qualifications.
• Manage the Group Learning inbox and ensure rapid, helpful responses.

Training Administration & Compliance

• Maintain accurate training records, certifications, and compliance documents.
• Track training completion rates and qualification progress.
• Ensure compliance with regulatory training requirements.
• Gather and analyse feedback to improve training programmes.

What We're Looking For

• Experience in an L&D, People Operations, or HR environment, with strong admin and coordination skills.
• Exceptional attention to detail.
• Confident, friendly and professional communicator, both written and verbal.
• Excellent written English and strong document presentation skills.
• Highly organised, proactive, and able to juggle multiple priorities independently.
• Skilled in Microsoft Office (Excel, Outlook, Word); HR system experience a bonus.
• Discreet and professional when handling confidential information.
• A supportive, service‑oriented mindset and a passion for delivering great employee experiences.

What We Offer

• Generous salary commensurate with level of experience.
• Hybrid working environment following successful probationary period (3 months).
• Company Pension scheme.
• 27 days holiday, plus birthday and option to purchase 5 extra days.
• Life Assurance.
• Bupa Health Cashplan.
• Various lifestyle benefits & discounts.

REF-225 574

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