Group Director, Customer Success

Sprinklr; London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading tech firm in London seeks a professional to enhance customer experience through strategic use of their platform. The ideal candidate will have over 10 years of experience in customer success and a strong presence with enterprise-level stakeholders. The role focuses on transforming customer success teams into technical, product-led organizations with a deep understanding of SaaS integrations and AI concepts.

Qualifications

• 10+ years of experience in Customer Success or related fields.
• Executive-level presence to influence C-level stakeholders.
• Deep knowledge of enterprise SaaS architecture and integrations.

Responsibilities

• Champion the strategic use of the platform for customer experience.
• Transform traditional customer success teams into product-led organizations.
• Engage with large enterprise customers.

Skills

Customer Success

Solutions Consulting

Technical Account Management

SaaS understanding

Job description

Champion the strategic use of Sprinklr in modernizing customer experience, digital operations, and AI-powered decision-making. Experience transforming traditional customer success or account management teams into **technical, product-led organizations**. Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains.**Required Qualifications** 10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS. Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders. Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts.