Global Travel Advisor

Audley Travel Ltd.; Witney; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A travel company based in Witney is looking for a Customer Service Specialist. This full-time role involves engaging with clients, providing travel recommendations, and managing inquiries effectively. Candidates should have sales experience and strong communication skills. The company offers a supportive environment, hybrid working, and a range of benefits including health plans and vacation time.

Benefits

25 days holiday increasing with service

Day off for birthday

Health cash plan

Enhanced family leave

Pension scheme

Life insurance

Discounts on Audley trips

Gympass access

Long service awards

Qualifications

• Experience in a customer facing environment.
• Delivering high levels of service in the Travel industry.
• Commits to high standards.

Responsibilities

• Act as first contact for client enquiries.
• Recommend options based on client preferences.
• Manage enquiries from start to handoff.

Skills

Prior sales experience

Strong planning and organisational skills

Attention to details and administration skills

Strong communication and interpersonal skills

Able to work under tight deadlines

Tools

MS Office

Databases

Job description

Overview

Audley Travel operates a 7-day week experience for our clients. This role is based in our Witney, Oxfordshire office and is a 37-hour full-time position, working either:

• Monday-Thursday 9am-5.30pm and a fixed weekend shift pattern of Sunday from 10am-6pm each week, OR
• 9–6pm Tuesday, 9-5:30pm Wednesday & Thursday, 9-5pm on Friday and a fixed weekend shift pattern of Saturday from 10-6pm each week.
• One of the weekday shifts will be an evening shift (11:30-8pm) each week

To help you continue to plan your personal lives, we share these rota’s one quarter in advance. A minimum of 3 days per week is required to be office based in our Witney office.

About us

Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.

About The role

As part of the Global Travel team, you’ll have a general knowledge of all the destinations which Audley Travel offers and using your sales and influencing skills you’ll not only be able to research and recommend the most appropriate destination for our clients, you’ll also be able to communicate the value of booking with us, creating advocacy for the Audley brand and our way of working from the outset.

Key responsibilities

• Act as the first point of contact for enquiries, contact our clients to establish their preferences and requirements for their trip
• Using your own knowledge, and where necessary gaining feedback from our sales programmes, recommend suitable options for your client that show you have listened to their requirements
• Take ownership of all enquiries, acting as a single point of contact for that client from the moment they enquire up until they are passed into our sales teams
• Use a variety of sales techniques to move the general enquiry to a destination specific lead
• Ensure a high level of enquiry conversion through excellence in product knowledge, sales techniques, the quality of your interactions with clients, your level of service and your passion for Audley Travel and what we offer
• Attend client events as required and be a champion for Audley Travel’s brand and values

Why Audley

We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that our employees join us in the office for a minimum of 3 days a week.

• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave
• Enhanced pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
• Sabbatical leave
• Long service awards

About you

You will have prior experience working in a customer facing environment, delivering high levels of service, with broad experience within the Travel industry. You’re a committed team player with a desire to work to the highest of standards.

• Prior sales experience
• Able to analyse any potential issues and problem solve effectively
• Strong planning and organisational skills
• Attention to details and administration skills
• MS Office skills and familiarity with databases
• Strong communication and interpersonal skills
• Able to work under tight deadlines

If you’re interested in this opportunity, we’d love to hear from you. Click apply and start your journey with us at Audley Travel!

We believe it\'s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.