Global Tech Support Manager | AI-Driven Leadership

Rapid7, Inc; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A cybersecurity technology company in Belfast seeks a Technical Support Manager to lead a team of support engineers and enhance customer experiences. This hybrid role involves operational improvements, coaching team members, and collaborating across functions to drive service excellence. Candidates should possess leadership experience in technical support, excellent problem-solving skills, and strong technical fluency. Join us to make an impact in a dynamic environment.

Qualifications

• 2–5 years of leadership or management experience leading technical teams.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong technical fluency with the ability to understand programming fundamentals.

Responsibilities

• Lead and coach a high-performing team of Technical Support Engineers.
• Manage customer experience risks by reviewing support cases.
• Collaborate cross-regionally with Global Support and Engineering.

Skills

Leadership experience in technical teams

Problem-solving skills

Analytical skills

Experience in SaaS software support

Communication skills

Technical fluency

Job description

A cybersecurity technology company in Belfast seeks a Technical Support Manager to lead a team of support engineers and enhance customer experiences. This hybrid role involves operational improvements, coaching team members, and collaborating across functions to drive service excellence. Candidates should possess leadership experience in technical support, excellent problem-solving skills, and strong technical fluency. Join us to make an impact in a dynamic environment.