Global Tech Support Coordinator – Smart Home Energy

Myenergi; Stallingborough; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A clean-tech manufacturer in Stallingborough is seeking a Technical Support Coordinator to assist customers with service tickets. The role requires customer service experience and technical interest for issue resolution. You'll guide customers through problems, ensuring exceptional service and meeting various productivity measures. A strong commitment to teamwork and communication skills is crucial. With an emphasis on empowerment and inclusivity, this role offers benefits like private medical insurance and a positive work environment.

Benefits

Free on-site EV charging

Private Medical Insurance

Cycle to Work Scheme

25 days’ holiday + Bank Holidays

Mental Health First Aiders

Career development

Free on-site parking

Positive working environment

EV salary sacrifice scheme

Birthday leave

Long service awards

Enhanced maternity and paternity pay

Employee Assistance Programme

Qualifications

• Minimum of 1 year’s customer service experience required.
• Technical interest for troubleshooting technical queries essential.
• Strong listening skills and rapport-building ability necessary.

Responsibilities

• Guide customers over phone/email to resolve issues.
• Identify hardware/software and resolve network issues.
• Meet established quality and productivity metrics.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Telephone experience

Excellent communication skills

Job description

A clean-tech manufacturer in Stallingborough is seeking a Technical Support Coordinator to assist customers with service tickets. The role requires customer service experience and technical interest for issue resolution. You'll guide customers through problems, ensuring exceptional service and meeting various productivity measures. A strong commitment to teamwork and communication skills is crucial. With an emphasis on empowerment and inclusivity, this role offers benefits like private medical insurance and a positive work environment.