Global People Services Manager

Hitachi Digital LLC; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading digital transformation company in Birmingham seeks a Manager – HR Shared Services to oversee a team and enhance HR service delivery. This role requires strong leadership, HR expertise, and a focus on process improvement. Ideal candidates will have over 5 years of HR experience, including managing teams and knowledge of U.S. HR policies. The company offers a flexible work environment and industry-leading benefits.

Benefits

Flexible working arrangements

Industry-leading benefits

Qualifications

• 5+ years of HR experience including 2+ years in a shared services or HR support role.
• Strong knowledge of U.S. Benefits and HR policies.

Responsibilities

• Lead, coach, and support a team of HR Shared Services Advisors.
• Oversee day-to-day HR service delivery.
• Identify areas for process improvement within HR operations.

Skills

HR experience

Leadership skills

Organizational skills

Communication skills

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Master's degree or HR certification (e.g., SHRM, PHR)

Tools

HRIS systems (e.g., Workday, Oracle)

Case management systems (e.g., ServiceNow)

Job description

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full‑scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real‑world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

In order to be considered, please submit your resume in English

The Team

Our Global People Services (GPS) team consists of three regions: the Americas, EMEA and APAC, reporting to the global GPS Leader. We provide HR Shared Services support to a population of more than 50,000 employees globally. The Americas team will support an employee population located in 8 different countries including USA, Canada, Argentina, Mexico and others. As the Manager – HR Shared Services you will be responsible for overseeing a team of HR Shared Services Advisors in the Americas region, ensuring high‑quality service delivery across all HR operations. This role will require strong leadership skills, in‑depth HR knowledge, and a focus on process improvement and operational efficiency. The Manager will act as a key escalation point for complex HR issues and drive initiatives that improve the efficiency and effectiveness of HR services.

Responsibilities

• Team Leadership & Management:
  • Lead, coach, and support a team of HR Shared Services Advisors, fostering a collaborative and high‑performance culture.
  • Ensure the team delivers high‑quality HR services, meeting or exceeding service level agreements (SLAs) and key performance indicators (KPIs).
  • Monitor workloads, set clear priorities, and provide guidance to team members to ensure efficient task execution.
• HR Service Delivery Oversight:
  • Oversee day‑to‑day HR service delivery, ensuring timely and accurate processing of HR transactions such as promotions, transfers, terminations, and benefits‑related inquiries.
  • Serve as the primary escalation point for complex or sensitive HR cases, particularly those involving benefits, labor law compliance, or employee relations.
  • Collaborate closely with the broader HR team, including HR Business Partners and Centers of Excellence, to ensure aligned service delivery.
• Process Improvement & Efficiency:
  • Identify areas for process improvement within HR operations and lead initiatives to enhance workflow efficiency, service quality, and employee experience.
  • Implement best practices in HR service delivery, including automation opportunities and streamlining manual processes.
  • Partner with HR leadership to continuously refine operational strategies and ensure processes are aligned with organizational goals.
• Stakeholder Management & Communication:
  • Act as a key point of contact for internal stakeholders, providing regular updates on team performance, service delivery, and key initiatives.
  • Develop strong relationships with managers, employees, and HR Business Partners to ensure effective collaboration and communication.
  • Communicate policy changes, process updates, and team initiatives to both the team and wider HR organization.
• Reporting & Monitoring:
  • Monitor and report on team performance, identifying any issues or trends that require attention.
  • Use internal metrics, feedback, and case management data to assess team performance and drive continuous improvement.
  • Ensure team compliance with all internal policies, processes, and regulatory requirements.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field required; Master’s degree or HR certification (e.g., SHRM, PHR) is preferred.
• 5+ years of HR experience, including 2+ years in a shared services or HR support role, with at least 1 year of experience leading or managing a team.
• Strong knowledge of U.S. Benefits and HR policies, including health insurance, 401k, FMLA, and COBRA, with a solid understanding of U.S. labor law.
• Experience in HR service delivery and using HRIS systems (e.g., Workday, Oracle) and case management systems like ServiceNow.
• Proven leadership skills, with the ability to motivate and guide a team to deliver high‑quality service in a fast‑paced environment.
• Strong organizational and multitasking skills, with the ability to manage shifting priorities and ensure timely completion of tasks.
• High level of English proficiency (verbal and written) required.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with employees, managers, and HR leadership.
• Strong customer service focus, with a demonstrated ability to resolve complex issues while maintaining a positive employee experience.
• Strong attention to detail and ability to work with sensitive information, ensuring confidentiality and compliance.
• Flexibility to work varying shifts or hours to ensure coverage across different regions.
• Ability to work independently and as part of a virtual team.
• Demonstrated ability to implement and manage process improvements.

About Us

We’re a global, 1000‑strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real‑world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit‑based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry‑leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

#LI‑FC2

Lynda Brown

My experience has taught me to give people chances – it’s amazing to see how much they can flourish when you do.

Gregory Mason

I love to have discussions with employees and managers on what we can do to support the overall wellbeing of our teams.

Don’t wait to take charge of your career.

Prasanthi Sathyaprakash

Working as a group has always given me energy and kept me motivated, we can deliver amazing results as a collective.

Mehdi H. Choudhury

Hitachi’s commitment to sustainability and proactiveness to support clients as a social responsibility makes me excited about the future.

Kinga Wos‑Ryske

Hitachi offers great work‑life balance, and flexible working arrangements – from remote to hybrid. If you are interested in comprehensive and competitive perks and benefits, you will find it all here.

Georgia Venetsanakos

Empathy is important. When we love working with the people around us, we like coming into work and dealing with those people every day.