Global Head of Customer Love & Service Operations

Butternut Box; City of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A pet food company based in the UK is seeking a proactive Head of Customer Service Operations. This role involves managing a team, enhancing delivery experiences, and overseeing quality assurance processes. Ideal candidates will possess strong presentation skills, data analysis capability, and commercial acumen. This full-time position allows for a hybrid working model, reflecting the company's commitment to employee wellbeing and development.

Benefits

25 days holiday

5 paid 'paws' days

Personal learning & development budget

Employee discount

Enhanced parental leave

Pension with NEST

Private Medical Insurance

Discounted gym access

Paid sabbaticals for squad members

Qualifications

• Strong presenter and public speaker with natural confidence.
• Ability to navigate data tools and build business cases.
• Strong commercial acumen with an understanding of PnL.

Responsibilities

• Manage a team for operations, complaints, and quality.
• Improve the delivery experience for customers.
• Oversee the complaints process for physical products.
• Run cross-functional improvement projects.

Skills

Strong presenter

Data analysis

Commercial acumen

Creativity

Communication

Job description

A pet food company based in the UK is seeking a proactive Head of Customer Service Operations. This role involves managing a team, enhancing delivery experiences, and overseeing quality assurance processes. Ideal candidates will possess strong presentation skills, data analysis capability, and commercial acumen. This full-time position allows for a hybrid working model, reflecting the company's commitment to employee wellbeing and development.