Global Customer Insight & Experience Lead

Liberty Mutual Re; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global insurance firm seeks a Customer Experience and Insight Manager to lead the delivery of their Global Customer Experience Strategy. You'll collaborate across teams to mix data-driven insights with customer-centric strategies and ensure regulatory compliance. The ideal candidate has extensive research experience and analytical skills, preferably in Financial Services. The role offers a dynamic environment with a focus on people-first values and promising career development opportunities.

Benefits

Career development opportunities

Inclusive work environment

Work-life balance promotion

Qualifications

• Strong track record in research and insight with quantitative and qualitative methods.
• Experience managing external research partners and vendors.
• Financial Services or Commercial Insurance experience preferred.

Responsibilities

• Lead complete research lifecycle for various programs.
• Partner with business teams to develop action plans.
• Track evolving market behaviors and competitor updates.
• Analyse data to validate hypotheses and guide decisions.
• Build systems for customer feedback opportunities.

Skills

Research expertise

Analytical skills

Digital data collection methods

Cross-regional market research

Report writing

Commercial acumen

Education

Degree in research, business, marketing, or social sciences

Job description

A global insurance firm seeks a Customer Experience and Insight Manager to lead the delivery of their Global Customer Experience Strategy. You'll collaborate across teams to mix data-driven insights with customer-centric strategies and ensure regulatory compliance. The ideal candidate has extensive research experience and analytical skills, preferably in Financial Services. The role offers a dynamic environment with a focus on people-first values and promising career development opportunities.