Global Account Manager...

Huntsrecruitment; City of Edinburgh; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading global financial services provider is seeking a Global Account Manager to oversee client relationships within Global Payments Solutions. The role involves managing liquidity needs, ensuring high client satisfaction, and improving service delivery. Candidates should have substantial banking experience with institutional clients and the ability to develop tailored solutions. Strong communication skills are essential, as is the ability to manage complex stakeholder demands. This role is based in Edinburgh with opportunities for advancement.

Qualifications

• Previous experience with multi-national corporations or financial institutions.
• Ability to manage multiple stakeholders' expectations.
• Proven problem-solving and flexibility in customer solutions.

Responsibilities

• Manage liquidity and cash management for multiple entities.
• Accountable for client satisfaction and retention.
• Proactively identify and improve client experiences.

Skills

Banking experience with Institutional clients

Ability to deliver customer solutions

Excellent communication skills

Time management skills

Interpersonal skills

Job description

Full job description

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently recruiting for aGlobal Account Managerwithin Global Payments Solutions Europe. This role is based in Edinburgh, occasional domestic and international travel.

The purpose of this role is to ensure clients receive a superior GPS client experience consistent across their global GPS footprint. The Global Account Manager (GAM) will act as the client’s focal point of contact for service needs; leading a global/regional “squad” of service professionals to ensure their client’s needs are met in all countries. The GAM will be accountable for the client’s satisfaction with the GPS products and services; providing a positive and professional client experience . This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through periodic Client Service Reviews, oversight of client initiatives and projects, and proactively managing the GPS client relationship on a day to day basis.

In this role you will:

• Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client’s RHQ/GHQ Treasury and Finance organisation.
• Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients.
• Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.)
• Provide a point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements. Take ownership to resolve cash management related client service issues and challenges as the final escalation point, working and collaborating with Implementation, Sales, RMs and Technology.
• Proactively review global client activity and existing solutions with GPS in order to identify any opportunities to improve the client’s experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships and increase wallet share by recomending new products & solutions that will benefit the client’s business operations.
• Maintain regular dialogue with in-country client service teams to foster teamwork and cooperation. Provide guidance to in-country service staff on service-related issues, managing escalations from client’s regional office (RHQ/GHQ).
• Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders.

To successful in this role you should meet the following requirements:

• Previous banking experience working with Institutional clients (FIs/Corporates/NFBI) in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions
• Proven ability in identifying anclearing services, products, and techniques.d meeting customer needs through matching a broad range of products and services.
• Proven ability to deliver creative and flexible customer solutions.
• Must thrive in a complex matrix environment with several stakeholders with differing goals/expectations.
• Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
• Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [e-mail]

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