German Customer Service Representative – (Hybrid, mostly remote)

Origin Recruitment; Cambridge; Hybrid; GBP 28,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a German Customer Service Representative to join a healthcare industry leader. The role involves managing inbound and outbound calls while ensuring top-quality service for customers. Candidates should be fluent in German and have strong communication skills, with an emphasis on delivering high-quality service. This position offers a hybrid working model with additional benefits including pension contributions and discounts.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Free monthly nutritional and personal care products

Life assurance

Discounts at leading brands and retailers

Qualifications

• Previous experience in a similar role (preferred but not essential).
• Customer service experience (preferred but not essential).
• Self-motivated, with a ‘can do’ attitude.
• Attention to detail with a high level of communication skills is essential.
• German Fluent speaker.
• A passion to deliver the highest quality for our client’s customers.

Responsibilities

• Answering calls from existing and new customers.
• Proactively dealing with all queries relating to the business.
• Taking orders and bookings via external and internal calls.
• A professional approach with the ability to build rapport with each customer.
• Demonstrating extensive knowledge on all product ranges.
• Facilitating calls from B2B and B2C.

Skills

Fluent in German

Customer service experience

Attention to detail

High level of communication skills

Self-motivated

Job description

German Customer Service Representative – (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Salary: £27,350 per year

Client Profile

Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities

• Answering calls from existing and new customers
• Proactively dealing with all queries relating to the business
• Taking orders and bookings via external and internal calls
• A professional approach with the ability to build rapport with each customer
• Demonstrating extensive knowledge on all product ranges
• Facilitating calls from B2B and B2C

Personal Specification

The successful candidate for the position will have the following competences:

• Previous experience in a similar role (preferred but not essential)
• Customer service experience (preferred but not essential)
• Self-motivated, with a ‘can do’ attitude
• Attention to detail with a high level of communication skills is essential
• German Fluent speaker
• A passion to deliver the highest quality for our client’s customers

E Shift + Saturday (37.5 hours per week):

Additional benefits

• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Contributory hospital and health cash plan
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers

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