General Manager - FTC

JD Sports Fashion Plc; Hull and East Yorkshire; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading gym operator in Hull and East Yorkshire is seeking an inspirational Manager to develop their business and enhance member experience. The ideal candidate will have proven management experience within the leisure industry, a passion for customer service, and will be responsible for team leadership, achieving sales targets, and ensuring high operational standards. This role offers an exciting opportunity to work in a vibrant gym environment and lead a dedicated team.

Qualifications

• Proven track record of management experience within a leisure-related industry.
• Passionate about customer service and an inspirational leader.
• Experience as a General Manager or Fitness Manager is preferable.

Responsibilities

• Ensure adherence to Health and Safety policies.
• Manage and recruit a team of Fitness Coaches and General Assistants.
• Achieve sales and membership targets.
• Maintain gym cleanliness and operational standards.
• Deliver outstanding member service.

Skills

Management experience in leisure industry

Customer service passion

Sales driving expertise

Team management

Local marketing coordination

Job description

Role overview:

This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We're looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership base and team.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team enjoy themselves whilst at work.
• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have a proven and successful track record of management experience within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function.