General Manager – Cafe Local

tendersglobal; Kettering; On-site; GBP 35,000; Full time

Job summary

An opportunity has arisen for a General Manager at Cafe Local in Kettering, part of a prestigious global food travel group. The role involves leading a team to deliver outstanding customer service, overseeing recruitment, and driving sales growth while ensuring compliance with operational standards. With a competitive salary of £35,000 and a range of employee benefits, this position is ideal for individuals passionate about food and leadership.

Benefits

Colleague discount – up to 50%

Flexible working hours

Management bonus scheme

24/7 access to digital GPs

Friends & Family discount 20%

Wellbeing support through Retail Trust

Share incentive plan (SIP)

Qualifications

• Experience in managerial roles within the hospitality industry.
• Strong understanding of operational standards and safety regulations.
• Ability to lead, train, and motivate a diverse team.

Responsibilities

• Recruit and train staff, develop their skills.
• Drive sales activity and maximize profit.
• Ensure compliance with internal systems and safety protocols.

Skills

Leadership

Customer Service

Team Development

Sales Growth

Job description

Job Title:

General Manager – Cafe Local

Company

SSP Group

Job Description

About the Role

We are seeking a General Manager for Cafe Local in Kettering. If you are passionate about food and travel, this is your opportunity to join the global food travel experts. We collaborate with over 500 brands, including our own creations like Upper Crust, Millie’s Cookies, Cafe Local, and Beer House, as well as franchises like M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.

As a General Manager, you will be rewarded with a competitive salary of £35,000 per annum and enjoy benefits such as:

• Colleague discount – up to 50%
• Flexible working hours
• Management bonus scheme
• Help at Hand – access to digital GPs and 24/7 helpline for you and your family
• Friends & Family discount 20% (T&Cs apply)
• Wellbeing support through Retail Trust and family-friendly leave
• Various support networks including Neurodiversity and LGBTQ+
• Life assurance
• Opportunities for apprenticeships and ongoing development
• Share incentive plan (SIP)

You will have the opportunity to lead your team, deliver exceptional customer service, and ensure operational excellence. Your responsibilities include:

• Recruiting and training talented staff, developing their operational and leadership skills
• Coaching your team to be passionate and knowledgeable about products, building the brand, and providing quality service
• Driving trade activity, growing sales, and maximizing profit
• Implementing and sustaining business Change Plans, resource planning, and resolving root cause issues with sustainable solutions
• Ensuring compliance with internal systems and safety regulations
• Building strong stakeholder relationships with clients and partners
• Prioritizing safety and legal compliance by coaching the team on security tools and safety protocols

We are proud to be an equal opportunity employer, committed to recruiting talented individuals from diverse backgrounds. Join us and start the best part of your journey!

Expected Salary

£35,000 per year

Location

Kettering, Northamptonshire

Application Date

Wed, 06 Aug 2025 22:21:27 GMT

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