General Manager

Thequarters; United Kingdom; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading residential and hospitality management company in the United Kingdom is seeking a General Manager to oversee day-to-day operations at a BTR site. Responsibilities include maintaining occupancy, managing budgets, and ensuring exceptional guest experiences. The ideal candidate has experience in property management and strong leadership skills. Competitive salary based on experience.

Qualifications

• Experience as a Block/Property Manager or similar operational role.
• Strong financial skills managing budgets and P&L.
• Knowledge of health & safety and compliance requirements.

Responsibilities

• Lead all on-site staff and ensure smooth daily operations.
• Maintain 100% occupancy and deliver on financial targets.
• Oversee maintenance and housekeeping, ensuring compliance.

Skills

People management

Financial acumen

Customer service mindset

Organizational skills

Communication skills

Job description

General Manager – Residential / Hospitality Operations

We’re looking for an energetic and experienced General Manager to lead the day-to-day operations of a well-established BTR site at The Quarters Kilburn. You’ll be the face of the property, driving exceptional guest and resident experience, boosting revenue, and leading a motivated on‑site team.

What You’ll Do:

• Lead all on‑site staff and ensure smooth daily operations
• Maintain 100% occupancy and deliver on financial, compliance and performance targets
• Oversee maintenance, housekeeping and building standards, ensuring full health & safety and statutory compliance
• Review and improve processes, policies and service standards
• Conduct regular one‑to‑ones, appraisals and staff training, ensuring team development
• Manage budgets, P&L, month‑end reporting and financial accuracy with the accounts team
• Deliver strong customer experience, community engagement and a vibrant calendar of events
• Work closely with Head Office, meeting KPIs, SLAs and driving lean operations
• Ensure any Local Authority or Environmental Health matters are resolved promptly

What We’re Looking For:

• Experience as a Block/Property Manager or similar operational role
• Strong financial acumen and confidence managing budgets and P&L
• Proven people management and team leadership skills
• Excellent customer service mindset with energy, enthusiasm and problem‑solving ability
• Highly organised with strong communication skills
• Knowledge of health & safety and compliance requirements

Join us if you’re passionate, proactive and ready to elevate service, community and operational excellence.

Competitive Salary depending on experience.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: General Business; Industries: Hospitality