General Manager

Mrs Salisbury's; Salisbury; On-site; GBP 150,000 - 200,000; Full time

Job summary

A beloved local tearoom in Salisbury is seeking a General Manager to lead the team and enhance services. The role involves driving daily operations, training staff, and ensuring compliance with standards. The ideal candidate will have experience in hospitality management, a positive approach to team leadership, and a passion for excellent customer service. The business is set to grow with exciting expansion plans. Competitive salary, share of gratuities, and supportive work environment offered.

Benefits

Competitive salary

Share of gratuities & service charge

Opportunities for career growth

Staff perks and discounts

Community-focused work environment

Qualifications

• Experience in hospitality management, preferably in a tearoom or café.
• Confident in leading teams and fostering a positive environment.
• Highly organized and calm under pressure.
• Customer-focused with a genuine love for service.

Responsibilities

• Lead, train, and motivate the front-of-house team.
• Oversee daily operations for smooth service.
• Manage staffing, recruitment, and performance reviews.
• Drive sales through exceptional service and local engagement.

Skills

Hospitality management experience

Team leadership

Customer service focus

Financial awareness

Job description

Mrs Salisbury’s is a much-loved, award-winning tearoom brand known for its warm hospitality, and a passion for quality. Our Wickham Bishops location is a thriving community hub with a loyal customer base — and we’re looking for a dynamic, hands‑on General Manager to lead the team and continue to grow our reputation for exceptional service.

About the Role

As General Manager, you will be the driving force behind daily operations, staff leadership, customer experience, and business performance. You’ll work closely with senior leadership to maintain high standards, introduce fresh ideas, and ensure the tearoom continues to flourish. In 2026 we have plans to expand the business, increase seating areas, invest in new equipment and working spaces to facilitate opening Thursday, Friday & Saturday Evenings and Sundays.

Key Responsibilities

• Lead, train, and motivate a friendly front‑of‑house team
• Oversee daily operations to ensure smooth, efficient service
• Uphold brand standards for customer service, presentation, and product quality
• Manage staffing, rota planning, recruitment, and performance reviews
• Monitor stock levels, supplier orders, and cost controls
• Ensure compliance with health, safety, and hygiene regulations
• Drive sales through exceptional service, local engagement, and creative ideas
• Maintain a warm, welcoming environment for regulars and new visitors alike

About You

We’re looking for someone who is:

• Experienced in hospitality management (tearoom, café, or restaurant preferred)
• Confident leading teams and fostering a positive work culture
• Highly organised, proactive, and calm under pressure
• Customer‑focused with a genuine love for great service
• Financially aware and comfortable with budgeting and KPIs
• Passionate about community, quality, and the Mrs Salisbury’s brand

What We Offer

• Competitive salary based on experience
• Share of gratuities & service charge
• Opportunities for career growth within a growing local brand
• Supportive senior management team
• Staff perks and discounts
• A friendly, community‑focused working environment