Frontline Tech Support Specialist

Grain Connect Limited; Carlisle; On-site; GBP 25,000; Full time

Job summary

A national broadband provider is looking for a dedicated individual to join their team in Carlisle, providing excellent customer support in a technical role. You will resolve issues for both residential and business users while working in a dynamic environment. This full-time position requires flexibility in working hours and offers a salary of £24,076 per annum, with benefits including annual leave, retirement contributions, and life insurance.

Benefits

25 days annual leave

Employee incentivization scheme

Employee referral scheme

Discounts with retailers

Qualifications

• Commitment to provide high-quality technical support.
• Ability to troubleshoot with limited information.
• Eager to provide first contact resolution.

Responsibilities

• Provide high-quality telephone and email support.
• Troubleshoot user problems efficiently.
• Identify problems with limited initial information.

Skills

Customer service

Technical support

Problem solving

Communication skills

Technical knowledge of broadband

Education

BTEC HND in Computing/Technology/Science

Industry qualifications (CCNA, Network plus)

Tools

Windows operating system

iOS and Android operating systems

TCP/IP networking

Job description

A national broadband provider is looking for a dedicated individual to join their team in Carlisle, providing excellent customer support in a technical role. You will resolve issues for both residential and business users while working in a dynamic environment. This full-time position requires flexibility in working hours and offers a salary of £24,076 per annum, with benefits including annual leave, retirement contributions, and life insurance.