Frontline Food Team Leader | Service, Sales & Growth

Marks & Spencer Plc; London Colney; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Food to lead a dynamic team, ensuring excellent customer service and commercial results on the shop floor. This role involves driving performance through effective coaching, problem-solving, and collaboration with various departments. The successful candidate will have exceptional leadership skills and a strong commercial mindset, contributing to the store's success and transformation as M&S pushes for excellence in service delivery.

Benefits

Competitive salary

Inclusive workplace

Opportunity for growth

Qualifications

• Ability to lead a team to deliver excellent customer service and KPI’s across the store.
• Good communicator and listener who will inspire and share knowledge.
• Ability to manage performance and difficult conversations effectively.

Responsibilities

• Lead and coach a team to deliver under pressure.
• Drive commercial performance and understand key numbers.
• Support the growth and profitability of the store.

Skills

Leadership

Customer service excellence

Problem-solving

Commercial awareness

Team coaching

Job description

A leading UK retailer is seeking a Team Manager in Food to lead a dynamic team, ensuring excellent customer service and commercial results on the shop floor. This role involves driving performance through effective coaching, problem-solving, and collaboration with various departments. The successful candidate will have exceptional leadership skills and a strong commercial mindset, contributing to the store's success and transformation as M&S pushes for excellence in service delivery.